Due to the nature of digital products, we cannot issue a refund once our files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. we will be happy to issue a refund for duplicate orders), and will grant refunds at our reasonable discretion. Nothing herein grants an obligation by Wilde Presets to issue a refund.
We stand behind our products and with our customers! These presets are our humble works of art. We want you to be satisfied with the outcome!! If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results!
We’re incredibly responsive and take great care of our customers! Please feel free to contact us with any questions or concerns and we'll be happy to help.